seatlocklicense.com · Last updated: 22 September 2026
Seatlock is a brand of Mesut SAYGIOĞLU, sole proprietorship, Antalya, Türkiye (“we”, “us”).
1. Our policy: no refunds
All purchases of Seatlock licences, upgrades and update renewals are final. We do not give refunds, credits or exchanges. This includes:
- a change of mind;
- not using the software;
- incompatibility with your products, licences, platforms or environment; and
- an unused part of an update period.
2. Why
After delivery, you have access to source code and downloads. They cannot be returned. You can check that Seatlock suits you before you buy:
- read the public documentation;
- try the public demo site; and
- send us your questions at support@seatlocklicense.com.
3. Exceptions we cannot exclude
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
This policy does not take away:
- Paddle’s own refund decisions. Paddle’s buyer terms and refund policy say when Paddle may grant a refund, and Paddle decides each request. Paddle takes into account the kind of product, whether it has been used, and the contract terms that apply. When Paddle reviews a request, we may tell Paddle that this policy applies, that a refund ends your licence, and whether and when the software was downloaded. Paddle’s Refund Policy is at https://www.paddle.com/legal/refund-policy.
- Rights under mandatory law. If a law that applies to you gives you a right to a refund that cannot be excluded by contract, this policy does not remove it. We sell only to businesses, so consumer withdrawal rights do not normally apply.
- Non-delivery. If we do not deliver your software, you can get a refund. Clause 12.3 of the Seatlock Commercial Licence Agreement gives the details.
4. What a refund or chargeback does to your licence
A refund of the whole price of a licence, an upgrade or an update renewal, or of more than half of it (other than a refund of taxes only), ends your commercial licence automatically, whatever its source. So does a chargeback that is decided in favour of the payer. A refund of an upgrade or renewal ends the rights and versions that purchase gave you. The commercial licence covers the Seatlock SDK, the Seatlock JUCE module and seatlock-tool. When it ends, you must:
1. stop using, building with and distributing them; 2. stop distributing any product that contains them, and stop selling or issuing new licences for such products, including for trial versions already distributed; 3. delete all copies of them within 10 days; and 4. confirm the deletion to us in writing.
While a chargeback is open, we may suspend updates, support and downloads. If the chargeback is withdrawn, or decided in favour of Paddle or us, the suspension ends.
If you want to keep using Seatlock after a refund or chargeback, you must buy a new licence through our website.
Your rights under the GNU General Public License in copies of the Seatlock License Server plugin that you already have are not affected. However, updates, support and download access end.
The Seatlock Commercial Licence Agreement contains the full rules (clauses 12 and 13). If this policy and that Agreement differ, the Agreement prevails. Nothing in this policy limits your rights under the GNU General Public License.
5. Something wrong? Tell us
If the software does not work as described, please write to support@seatlocklicense.com or call +90 545 415 24 12. We would rather fix a problem than argue about it.
Refund requests, billing questions and payment disputes are handled by Paddle. You can contact Paddle at any time at https://paddle.net or through the link in your receipt. Please contact Paddle before you start a chargeback with your bank.
6. Your bank statement
Your card or bank statement shows the charge from Paddle, as PADDLE.NET* SEATLOCK. If you do not recognise a charge, check your Paddle receipt or contact Paddle at https://paddle.net before you contact your bank.
7. Contact
Seatlock · Kütükçü Mah. 2974 Sk. Emre Eren Apt. No:4 D:3, Kepez, Antalya, Türkiye Support: support@seatlocklicense.com · Phone: +90 545 415 24 12 (Monday to Friday, 09:00–18:00, Europe/Istanbul time) Legal notices: legal@seatlocklicense.com